Terms & Conditions

1. Scope of Agreement

By accessing this website, requesting a gold quote (via WhatsApp, email, or telephone), or initiating a transaction at our showroom, you agree to comply with and be bound by the following Terms and Conditions. These terms govern all buyback transactions, valuations, and doorstep gold collection services conducted by Vilva Gold Gem & Jewellery Pvt Ltd.

2. Ownership of Gold and Legality

By offering any gold items (jewellery, coins, scrap, or bars) for sale to Vilva Gold, the seller legally warrants and represents that:

• They are the sole legal owner of the items offered for sale, or are fully authorized by the legal owner to sell the items.
• The items are free from all liens, encumbrances, claims, or disputes.
• The items have not been obtained through illegal means. **Selling stolen gold is a severe criminal offense in Sri Lanka.** We cooperate fully with the police and local law enforcement authorities, and will report any suspicious transaction immediately.

3. Identification Requirements

In accordance with Sri Lankan law and anti-money laundering (AML) guidelines set by the Central Bank of Sri Lanka (CBSL):

• All sellers must provide a valid National Identity Card (NIC), passport, or driving license to complete a buyback transaction.
• For transactions exceeding LKR 500,000, copy of NIC is legally required to be logged.
• Sellers must sign a purchase receipt declaration confirming ownership of the gold.

4. Valuation, Purity and Weight

Our valuation rates are based on the weight and purity of the gold content:

• Live Market Rate: Gold rates per gram change daily based on international commodity markets and local exchange rates. The payout rate is locked in only at the exact time the transaction is processed. Preliminary quotes (WhatsApp or phone estimates) are non-binding estimates.
• Precision Testing: We determine the gold density using certified non-destructive X-ray Fluorescence (XRF) spectrometry. All testing is performed openly at our counters.
• Making Charges & Gems: We buy gold based on net weight of gold content. We do not purchase or reimburse making charges, wastage margins, or luxury taxes paid when you originally purchased the jewellery. Non-gold parts (gems, pearls, stones, clasps) are excluded from the net gold weight.

5. Pawned Gold Redemption

If requesting Vilva Gold to redeem your pawned gold jewellery from a bank or pawn shop:

• The seller must provide the original pawn ticket, proof of identity, and an authorization letter.
• We will pay the bank/pawnbroker the outstanding redemption balance, test the gold at our branch, and pay you the remaining cash balance after deducting the bank release payout.

6. Payment Methods

Once a transaction is finalized and the price is agreed upon:

• Payments are made instantly on-site.
• Sellers may choose between **immediate cash payment** or **instant bank transfer (CEFT/SLIPS)** directly into their Sri Lankan bank account.
• Once payment has been handed over or transfer executed, the transaction is **final and legally binding**, and the gold items cannot be returned to the seller.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising out of transactions will be subject to the exclusive jurisdiction of the courts of Sri Lanka.